Communications

Cable & Wireless
CGTC trained 400 network engineers for Cable and Wireless. The two day customer service programme was delivered nationwide. The learning was commissioned to help manage the major changes taking place when C&W Networks were merging with two major cable operators. Feedback after the showed that the learning had made a considerable difference to Customer Satisfaction.


Vebacom (then part of Deutsche Telekom)
Coaching programme designed and delivered by CGTC in German. This programme was for the Team Leaders in Vebacom's brand new call centre in Düsseldorf.

Leisure & Entertainment

Bass Hotels Europe
Communications and Team Leadership learning to Team Leaders in Bass's European Call Centres (programmes run in Amsterdam). Delegates were from all over Europe and although the programme was facilitated in English, we were able to provide English and French back-up.

Travel
Airtours-Eurosites
Call handling and teleselling programmes delivered to call centre staff and supervisors. CGTC also delivered post programme coaching to embed skills.

Food & Drink
Eismann Foods
CGTC acted in a consultancy role for this frozen food company. Advising on the running of their call centre to increase sales, enhance motivation and reduce attrition rates proved to be extremely successful. Recommendations made by cgtc were put in place with significant impact!

Finance
UFB Humberclyde (financial Services)
Delivered Team Leadership learning to First Line Managers. Feedback was excellent. Programme included experiential learning exercises (physical tasks for the delegates to complete).

Technology
Cable & Wireless Digital Television
CGTC played a part in learning hundreds of Cable and Wireless engineersto ‘train’ their customers to use the new digital technology. Improving soft skills helped the engineers better communicate the technical nature of the learning to their customers. A team of nine trainers was used for this three day event co-ordinated by cgtc. Carmel Gardner said “on some occasions we had all nine trainers learning on the same three days at different sites!”

Housing
Hightown Praetorian Housing Association
Initial contact with the Housing Association was to talk about Team Leadership but ended with cgtc running a full 12-month Management Development Programme for managers in different projects. Topics covered self awareness, assertiveness, leadership, time management, influencing, presentation skills, team building and communication. Currently awaiting Institute of Management Accreditation for the Certificate.

Commerce
Gresham Office Furniture
A Customer Service programme for 'internal' people focussed on the need for internal service within the organisation as the foundation for external service.

Travel
RCI Europe (Holiday Company)
CGTC also delivered a 'Resort Inspection' service to RCI. Visiting and inspecting holiday resorts in the UK and abroad and rating them for customer service, standard of facilities, hospitality etc.

Industry
Institute of Materials
Delivered Presentation Skills and 'Managing an Exhibition Stand' learning to their Head Office in London.

Food & Drink
Mars
CGTC delivered a wide range of learning solutions to Mars including assertiveness techniques, presentation skills, customer care (to groups from all over Europe) and relationship management.