Learning Courses from CGTC Development

<p><a name="top"></a></p><table border=0 width=530 cellpadding=0 cellspacing=0 class=mytable> <tr><td class=mytable valign=top><img src=../graphics/cgtc.gif alt='learning Courses from CGTC Development'></td> </tr></table> <br><table border=0 width=530 class=mytable> <tr><td> <b>gaining the competitive edge through people development</b> </td> </tr> </table><br> <table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td><b><font size=3 color=#ff0000>Communications</font></b><br><br>1998 <b>Cable & Wireless</b><br>CGTC trained 400 network engineers for Cable and Wireless. The two day customer service programme was delivered nationwide. The learning was commissioned to help manage the major changes taking place when C&W Networks were merging with two major cable operators. Feedback after the showed that the learning had made a considerable difference to Customer Satisfaction.<br><br><img src=../graphics/german.gif><br>1999 <b>Vebacom</b> (then part of Deutsche Telekom)<br>Coaching programme designed and delivered by CGTC in German. This programme was for the Team Leaders in Vebacom's brand new call centre in Düsseldorf.</td></tr> </table> <table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td><br><b><font size=3 color=#ff0000>Leisure & Entertainment</font></b><br><img src=../graphics/french.gif><br>1999 <b>Bass Hotels Europe</b><br>Communications and Team Leadership learning to Team Leaders in Bass's European Call Centres (programmes run in Amsterdam). Delegates were from all over Europe and although the programme was facilitated in English, we were able to provide English and French back-up.<br><br><b><font size=3 color=#ff0000>Travel</font></b><br>1999-2000 <b>Airtours-Eurosites</b><br> Call handling and teleselling programmes delivered to call centre staff and supervisors. CGTC also delivered post programme coaching to embed skills.</td></tr> </table> <table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td><br><b><font size=3 color=#ff0000>Food & Drink</font></b><br>2000 <b>Eismann Foods</b><br>CGTC acted in a consultancy role for this frozen food company. Advising on the running of their call centre to increase sales, enhance motivation and reduce attrition rates proved to be extremely successful. Recommendations made by cgtc were put in place with significant impact!<br><br><b><font size=3 color=#ff0000>Finance</font></b><br>2000 <b>UFB Humberclyde</b> (financial Services)<br>Delivered Team Leadership learning to First Line Managers. Feedback was excellent. Programme included experiential learning exercises (physical tasks for the delegates to complete).</td></tr> </table> <table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td><br><b><font size=3 color=#ff0000>Technology</font></b><br>1999-2000 <b>Cable & Wireless Digital Television</b><br>CGTC played a part in learning hundreds of Cable and Wireless engineersto ‘train’ their customers to use the new digital technology. Improving soft skills helped the engineers better communicate the technical nature of the learning to their customers. A team of nine trainers was used for this three day event co-ordinated by cgtc. Carmel Gardner said “on some occasions we had all nine trainers learning on the same three days at different sites!” <br><br><b><font size=3 color=#ff0000>Housing</font></b><br>2000-2001 <b>Hightown Praetorian Housing Association</b><br>Initial contact with the Housing Association was to talk about Team Leadership but ended with cgtc running a full 12-month Management Development Programme for managers in different projects. Topics covered self awareness, assertiveness, leadership, time management, influencing, presentation skills, team building and communication. Currently awaiting Institute of Management Accreditation for the Certificate.<br><br>CGTC are currently running a further 12-month programme with the possibility for an executive team session using SDI (Strengths Deployment Inventory).</td></tr> </table> <table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td><br><b><font size=3 color=#ff0000>Commerce</font></b><br>2000 <b>Gresham Office Furniture</b><br>A Customer Service programme for 'internal' people focussed on the need for internal service within the organisation as the foundation for external service.<br><br><b><font size=3 color=#ff0000>Travel</font></b><br>1997-1999 <b>RCI Europe</b> (Holiday Company)<br>CGTC also delivered a 'Resort Inspection' service to RCI. Visiting and inspecting holiday resorts in the UK and abroad and rating them for customer service, standard of facilities, hospitality etc.</td></tr> </table> <table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td><br><b><font size=3 color=#ff0000>Industry</font></b><br>1999 <b>Institute of Materials</b><br>Delivered Presentation Skills and 'Managing an Exhibition Stand' learning to their Head Office in London.<br><br><b><font size=3 color=#ff0000>Food & Drink</font></b><br>1996-2001 <b>Mars</b><br>CGTC delivered a wide range of learning solutions to Mars including assertiveness techniques, presentation skills, customer care (to groups from all over Europe) and relationship management.</td></tr> </table> <br><table border=0 width=530 class=mytable cellpadding=0 cellspacing=0> <tr><td class=mytable align=center cellpadding=0 cellspacing=0><a href="CaseStudies.html#top" target="main">Top of page</a></td></tr></table></body>  </html>