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| gaining the competitive edge through people development |
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Today’s business cycle is fast moving and rapidly changing which is why we are constantly assessing our product to make sure we are keeping pace with your needs. All our programmes are relevant and researched to make sure we are delivering what a business and its people need. |
CGTC Learning Interventions offered |
Interpersonal Skills Assertiveness Conflict Management Interpersonal Skills Relationship Management Influencing Skills Negotiation Skills Communication Skills |
Customer Care Customer Care Complaints Handling Telephone Techniques Advanced Telephone Techniques Call Handling Managing Collections by Telephone Sales and Telesales Telesales Selling Advanced Selling Techniques Introduction to Selling Account Management |
Call Centre Management Customer Service in the Call Centre Environment Coaching in the Call Centre Environment Call Centre Management Management Development Coaching Introduction to ManagementSupervisory Skills Managing Staff Leadership Team Leadership Virtual Teams Teambuilding Change Management Teambuilding and Leadership through Experiential Learning (Outdoors) Motivation |
Train the Trainer Facilitation Skills Train-the-Trainer Accelerated Learning Techniques The Trainer as Consultant Liven up your learning! |
| Generic Skills Programmes Problem Solving and Decision Making Managing Meetings Team working Time Management Presentation Skills Cultural Diversity Stress Management Finance for Non-Financial Staff Business Writing Emotional Intelligence Project Management Report Writing Interviewing Skills Assessment and Observation Skills Behavioural Interviewing Appraisal Skills |
“I gained a better understanding of why and how I act in certain situations” Manager, Hightown Praetorian Housing Association Management Development Programme |
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