learning Courses from CGTC Development

gaining the competitive edge through people development



Our dynamic, experienced team of facilitators cover a range of expertise from service excellence to teambuilding across a broad industry spectrum. All hold professional learning and development qualifications as well as having excellent presentation and practical skills to motivate.


Enthusiastic, bright and well prepared, our facilitators are committed to ensuring delegates achieve the maximum value – personally and professionally – from our workshops.


  • SDI Questionnaire (Strengths Deployment Inventory)
  • Myers Briggs
  • Belbin Team Roles
  • NLP Practitioner
  • Transactional Analysis
  • NVQ Assessor
  • IT learning and Support

Carmel Gardner Carmel Gardner - Director
Carmel has 20 years experience in the field of people development and specialises in pan-European projects, Relationship Management and Conflict Handling. Prior to setting up CGTC Ltd she worked for Cable & Wireless, RCI Europe and The Industrial Society in a variety of learning and Development roles. Carmel believes firmly in learning through fun and experience. She also trains in German and French.

Anne Edwards Anne Edwards - Head of Customer Service learning
Anne has a wealth of experience in the field of Customer Care and Call Handling. Originally a Mortgage Advisor and then a Team Manager with Abbey National, Anne became a Consultant in 1996. Anne has worked on projects with BT, Nokia, Mars and Hightown Praetorian Housing Association among many others.

Steve MacAlister Steve MacAlister - Head of Sales learning
Many years in the Telecoms and associated industries in various different Sales and Development roles have equipped Steve with a deep understanding of the role of Relationship Management in Sales and Account Management. Now a consultant, Steve works with organisations at all levels to enhance their sales initiatives and build on Customer Relationship Management.


Kathy Stiff Kathy Stiff - Head of Call Centre Management learning
Kathy has extensive experience of the retail and automotive industries having worked in management for Sainsburys, Audi Volkswagen and Nissan. In 1993 she changed direction to run call centres for Eastern Energy where she became convinced that good Customer Service in Call Centres was down to good management and learning. Since becoming a Consultant in 1996 Kathy has worked in a number of organisations helping them with their Call Centre development needs. Clients include Norwich Union, Alliance and Leicester and Boots.

Catherine Conn Catherine Conn - Head of Operations. Catherine is a learning and Development specialist with a strong track record in Contact Centre learning and operations. She has particularly focussed on Customer Service Quality Skills, Call Centre Management Development and Business Change Management.

Sonya O Sonya O'Sullivan - Head of Interpersonal Skills learningSonya's aviation background makes her an ideal facilitator of Interpersonal Skills learning. As a senior cabin crew learning instructor for Air 2000 Sonya's role was to help cabin crew members use Interpersonal Skills with their customers for better service. Since 1997 Sonya has been a Consultant delivering Assertiveness, Influencing and Negotiations Skills learning to a wide range of clients including Nokia, Sun Microsystems and American Express.

Mike Lightfoot Mike Lightfoot - Head of Change Management and Leadership
Mike spent many years with British Airways in a variety of roles before becoming a Consultant in 1998. Mike's key areas of expertise lie in Leadership Skills and Change Management. He is also a Transactional Analysis Practitioner. Mike believes in practical development techniques which can be applied back in the workplace and which make a difference to the bottom line.

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